June 26, 2019. A recent study published by HealthAffairs surveyed 2,325 insured patients about their use of patient portals. The study found that 63% of the sample did not access their portal. The most common reason being that 70% of patients prefer to speak directly to their physician. Others found there was no need to check their portal, or did not have access. The demographic of those who have never checked their portal is largely made up of senior males receiving Medicaid, or lacking an insurance provider.