Client Success Manager

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Customer Success Managers are responsible for creating deep and meaningful relationships with their customers, identifying their business needs, and delivering value by guiding them to best leverage openDoctor’s products and services. The openDoctor customer success manager brings the right amount of passion and experience to the healthcare industry in the swift transition and need for digital solution engagement.

Key Responsibilities:

Build trust and maintain strong relationships with customers through learning about their business priorities and actively guiding them on using the openDoctor platforms
Drive the on-boarding, adoption, retention, and overall success of our customers’ multiple stakeholders. Discover new use cases for the customer, helping them to deepen and expand their usage of the product, including suggesting marketing strategies to their communities.

Simultaneously manage multiple customers who are at different points on the account lifecycle. Successfully qualify, prioritize, and manage customer requests by bridge from customers to our internal teams.

Function as the voice of the customer and engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas.

Develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, provide product training, and deepen proficiency. Formulate a best practice strategy.

Identify opportunities to expand our partnership with customers
Prepare reports on openDoctor usage and engagement. Synthesize recurring trends to be shared with internal and external stakeholders


Bachelor’s degree required
2+ years experience in customer service, client services, consultative sales, account management, healthcare project management, or related field
Excellent interpersonal skills coupled with effective presentation, written and verbal communication skills
Ability to take ownership and be able to execute without defined processes and implicit direction
Experience with CRM systems a plus
Experience in Healthcare a plus
Minimum 1 year of a business, product or project management related field in a software company
Job Type: Full-time

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Monday to Friday

Supplemental Pay:
Bonus pay

Bachelor’s (Preferred)

Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Work Location:
One location

This Company Describes Its Culture as:
Detail-oriented — quality and precision-focused
Innovative — innovative and risk-taking
Aggressive — competitive and growth-oriented
Outcome-oriented — results-focused with strong performance culture
People-oriented — supportive and fairness-focused
Team-oriented — cooperative and collaborative

Benefit Conditions:
Waiting period may apply

Work Remotely:
Temporarily due to COVID-19

COVID-19 Precaution(s):
Remote interview process

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